All bus drivers in Wisconsin must have a commercial drivers license (CDL) and pass strict licensing requirements to ensure the safety of their driving.
Madison Metro has a very detailed professional safety plan with three full-time, in-house transportation safety professionals overseeing their operations. The safety plan sets measurable targets which are compared to actual results every year (or more frequently as needed). Their safety record is very good. There were three injuries in regular service in 2021 and ten over the past three years, none which entailed pedestrians injured due to driver error. There were zero Paratransit injuries in 2021.
First Student also has a very good safety record, the City wouldn’t have contracted with them if they didn’t. The Commission has requested more details about their safety protocols and oversight and will report on them as soon as they are provided.