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2021 Water Meter Replacements

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1. I thought Monona already had smart meters. Why do i need a new meter?

With Monona’s current residential water meters, utility staff must drive by each residence and download a reading from each meter for each billing period.  The new meters have a special transmitter which feed to an antenna-based system and allow readings to be done from a computer.  So, the utility clerk can read individual meters right from her desk at any time.   And, you, the water customer, will be able to download a special app, create an account, and view and track your own water usage at any time.  

2. Where is my water meter?

Your water meter is likely located in your basement.  If you don’t have a basement, it’s probably in a crawlspace.  Or, rarely, it’s located in your garage.  Your water meter is a black unit. On the top is  a face with a dial.  There is a water pipe running to it and another running out of it.

3. How will the new meters detect leaks in my plumbing system?

The new meters will have the ability to flag unusual water usage and send an alert to the utility clerk, who can then alert the customer immediately to check for a potential leak somewhere in their plumbing system.  Or, with the Eye on Water app, customers can set up their own alerts.  With our current system and quarterly billing, it is possible for leaks to go undetected for up to 3 months between meter readings.

4. What is a cross connection inspection, and why does this need to be done when my new meter is installed?

State statute requires that utilities perform cross connection inspections for all residential customers every 10 years.  While the technician is installing your meter, he/she will check your plumbing to ensure there are no areas where backpressure could cause contaminated water to flow into the drinking water supply.  Read more about cross connections here.

5. I'm at high risk for COVID complications and do not want someone in my home right now. What are my options?

While the technicians installing meters are taking every safety precaution regarding COVID-19, including logging their temperatures each morning, wearing masks and sanitizing, and maintaining a strict 6-foot social distance, we understand that some customers will not feel safe with the technician coming into their home during this pandemic.  If you don’t feel safe, please call HydroCorp at 1-844-493-7641. They will put you on a list to delay your meter change until late spring or early summer.

6. How can I verify that the person at my door is a HydroCorp employee?

All HydroCorp employees wear photo I.D. badges with their full name included.  The technician will show you this badge, and if they don’t, you should ask to see it before you allow them entry into your home.  You can also verify the technician’s identity by calling HydroCorp at 1-844-493-764.

7. How much will the new meter cost?

There is no cost to the homeowner for the new meter or its installation.  If there are problems with your plumbing, for instance, if the valves at your meter are inoperable and will need to be replaced before your meter can be installed, it will be your responsibility to contact a plumber or complete this work at your cost.  Also, any corrections which are required to be made after the cross connection inspection will be the responsibility of the homeowner.

8. Crews were at my house and exposed a pipe on my property. Is that part of this project?

The pipe that brings water from the main in the street to your home has a valve called a curb stop.  If the valve at your water meter in your home is inoperable, the curb stop valve can be closed to turn off the water coming into your home.  Over the years, many curb stops have become buried in lawns or landscaping, or even under driveways.  Monona utility crews are locating and exposing buried curb stops in conjunction with the water meter replacement project. Once your curb stop is exposed, please keep it exposed and do not bury or hide it with landscaping.  

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Brush, Leaves & Yard Waste

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1. What is considered "yard waste?"

All of the following are considered yard waste:  leaves, garden clippings, plant debris, pine cones, grass clippings, twigs, and trimmings from bushes and shrubs which are less than 6 inches in diameter.

2. Can i put yard waste at the curb for pickup?

No.  The City does not pick up yard waste at the curb, and these items are prohibited from landfills, so you cannot put them in your trash can. Residents must take their yard waste to the City’s yard waste drop-off site, located at the Public Works Garage on Edna Taylor Parkway, between Femrite Drive and Broadway.  Fallen leaves which are not mixed with other waste are collected at the curb in the month of April and in the fall.

3. What is brush?

Brush is woody branches and limbs from trees, shrubs, and bushes.  The City has 4 curbside brush collections each year (in April, June, August, and October) for homeowner-trimmed brush. Brush cannot be taken to the City’s yard waste drop-off site.

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Fire/EMS

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1. Why does the Fire Department bring the fire engine/ambulance just for a simple inspection?

Two reasons: First, these inspections are conducted by on-duty crews that must be ready to respond to an emergency call from the field. Second, an important part of the value of the public safety inspection is to familiarize your local firefighters with the buildings and business in Monona. While they check for hazards and consult with business owners on how best to eliminate or minimize the likelihood of a fire, they also familiarize themselves with access points and the layout of the facility.

2. Why do firefighters break out windows and cut holes in roof during a fire?

Firefighters ventilate smoke, superheated, poisonous, or explosive gases for safety and visibility. This allows firefighters to get inside the building to find and extinguish the fire, thereby reducing property damage. This also reduces the chance of a possible dangerous explosion.

3. Why do you block traffic lanes at auto accidents, sometimes more lanes than necessary?

We block traffic lanes for the safety of our personnel and our patients. Blocking extra lanes keep our personnel safe when they go back to our apparatus to get more equipment and help protect the victim we are trying to stabilize. Over 25 firefighters are killed or injured each year while working at incidents on streets and highways.

4. Why do firefighters work 24-hour shifts?

Firefighters work 24-hour shifts, because unlike police, firefighters cannot go out and perform training, inspections etc. during the nighttime. It would take more firefighters to cover 8 hour shifts. Career staff at Monona work a 56 hour work week and the 24 hour shift allows this. This type of schedule is the most cost-effective work schedule to provide fire protection and is the most common.

5. Why do we see fire department crews at the store?

Because the crews work a 24-hour shift, they must eat their lunch and dinner at the station. At times firefighters all eat the same meal, as a group. The crews pay for their food out of their own pockets. So, after the equipment is checked and the housework completed, the crew will then make a quick trip to the grocery store to purchase the food for the shift. All crews remain in service to respond to calls during this time.

6. What other responsibilities do firefighters have other than fighting fires?

Emergency calls represents only about fifteen percent of the work of a typical fire department. The number of residential and commercial fires has steadily decreased over the years due to a variety of factors including improvements in construction, a greater public awareness of the risk factors leading to fires and a significant reduction in smoking nationwide. Fires, however, are only some of the emergencies to which the Fire Department responds. Nearly eighty percent of the Fire Department's emergency responses are, in fact, calls for medical aid, including illness/accidents at home and work, and injuries resulting from vehicle crashes. Other calls for emergency response involve hazardous materials releases, technical rescues, response to fire alarms and other calls for public assistance. Firefighters also spend much of their time maintaining equipment, doing routine public safety inspections for businesses and rental housing, training for all types of emergency responses and filling out the reports and paperwork associated with these activities.

7. How often should I change the batteries in my smoke detectors

We recommend you change the batteries in your smoke detectors every 6 months, an easy way to remember is to change batteries when you reset your clock for daylight savings time.

8. Can I burn leaves in my yard?

No, city ordinance prohibits burning yard debris within the city limits.

9. Can I have a fire?

Yes. As long as you are burning wood only in a fire pit or using the fire for the purpose of cooking food.

10. When I see an emergency vehicle approaching with lights and sirens while I am driving, what should I do?

State law, and common sense, dictates that vehicles yield to emergency vehicles that are operating their emergency lights and siren. Emergency vehicle drivers are taught to pass on the left whenever possible when responding in an emergency mode. When safe, slow down, pull over to the right, and stop. However, there are circumstances where that may not be possible (if you car is already stopped, and you don't have anywhere to pull over). Simply stay put until the emergency vehicle goes around you. If you are blocking the route of the emergency vehicle, and you are able to pull ahead and over into a clear area, use your turn signal to indicate your intentions, and proceed at a safe speed. Never slam on the brakes and stop in the middle of the road when you see apparatus approaching. Make no sudden moves. If an emergency vehicle is approaching from the opposite direction, you should pull over and stop. You have no idea if they are proceeding down the road, or are planning on turning into a driveway or intersection right in front of you. You are not required to slow down or pull over for emergency vehicles that are responding in the opposite direction on a divided highway. Do not tailgate, "draft", or follow a responding apparatus closely. Not only is this illegal, you run the risk of collision as vehicles pull back out into traffic after the emergency vehicle goes by.

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Floodplain Regulations

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1. Can City Staff tell me if I need flood insurance at a particular property?

No, City Staff cannot tell residents if they need flood insurance at their property. You should contact an insurance broker to confirm insurance requirements.

2. How can I petition to adjust the boundaries of the floodplain map?

To request a change of the floodplain map, you must apply to FEMA for a Letter of Map Change (LOMC). You can apply here.

3. Can I apply for a variance to develop in the floodplain?

The Zoning Board of Appeals (ZBA) considers applications for a floodplain variance. They are authorized to review the following cases:

•  Resolve boundary disputes (link)
•  Decide variance applications (link)
• Decide appeals of permit denials (link)

4. Can I berm my shoreline to help with flooding?

You are able to berm your property as long as it remains below the 100-year flood level and the volume of materials have been compensated elsewhere in the FSD. You should be mindful of the impact elsewhere along the shoreline, and berming your property alone doesn’t guarantee flooding won’t occur. Please contact City Staff to discuss your plans further.

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General Questions / Municipal Services

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1. Does Monona have public transportation?

Yes, Monona contracts express bus service to downtown Madison, the UW campus, and all four downtown hospitals. Monona is also served by Metro Transit Route 16.

View more information on Monona's public transportation.

2. When is garbage and recycling picked up?

Monona’s trash and recycling is collected by a contracted service provider, Waste Management (formerly Advanced Disposal). Monona is divided into two districts for trash / recycling collection. District 1 is collected on Tuesdays; District 2 is collected on Wednesdays. Trash is collected every week; recycling is collected every other week.

Read more...

3. Does Monona have alternate-side parking rules in the winter?

No, Monona does not follow alternate-side parking rules in the winter.  Per Monona ordinance §434-13, if the Mayor or their designee declares a snow emergency, parking is prohibited on any City of Monona street for the entire duration of the snow emergency. During declared snow emergencies, the parking lots at Ahuska, Lottes, Winnequah, Frost Woods Beach, Fireman's, Maywood and Schluter Parks offer free parking for up to 48 consecutive hours while snow is being cleared from City streets. 

4. When will the leaves / brush be collected?

The City offers free curbside brush collection for residents in April, June, August, and October. Curbside leaf collection occurs in the spring and fall of each year. Read more...

5. I have a large item (couch, appliance, etc.) for the trash. How can I dispose of it?

Collection of large trash items (for example: furniture, mattresses, appliances, computers, etc.) can be arranged on an individual basis by calling any trash provider of your choice. The city’s contracted provider for weekly trash and recycling pick-up is Waste Management (1-888-960-0008). Waste Management picks up large items on the 2nd and 4th Fridays of each month.

There is a separate charge for collection of these items. Residents will be billed directly by the provider. View a list of estimated charges per item from Waste Management.

In addition, the Dane County Landfill, located at 7102 U.S. Hwy 12 (beltline east toward Cambridge, across from the Yahara Hills Golf Course) is also available for disposal of large items.

6. What do I do if my sewer backs up?

If sewer wastewater is backing up into your home, it may mean the city main is blocked due to significant rainfall or a power failure affecting the pumping stations. If you experience a backflow:

• Call City Hall immediately to inform them of the problem. If City Hall is closed, call the Monona Police Dispatch line at 608-222-0463.
• Keep people and pets away from the affected area(s).
• Do not attempt to clean it yourself.
• Turn off central heat and air-conditioning systems and prevent flow from reaching floor vents by using towels or blankets as a berm. You can also remove the vent cover and stuff a towel in the opening to help prevent the flow from entering.
• Call an experienced restoration company for cleanup and removal of affected surfaces.
• Leave items in the affected area for the experts to handle.
• Report a claim to your homeowner's insurance carrier.
• If you had recent plumbing work, contact your plumber or contractor.

Consider installing a backflow prevention device or BPD. A BPD is a fixture put on a sewer line, and sometimes a drain line, in the basement of your home or building foundation to prevent sewer backflows. A properly installed backflow preventer works on a one-way system; sewage can go out, but not back in. Many backup prevention devices can be installed by the homeowner or a plumber.

Residents can also help to prevent backflows by curbing water usage during heaving rainfall or storms (don’t run dishwashers, washing machines, flush toilets or take showers.

7. Do I need to license my pet?

All dogs and cats 5 months of age and older must be licensed each year in the City of Monona. The license year is January 1-December 31. Pet License Application

8. Does the City have a generator I can use?

In the event of widespread power outages, the City of Monona does not have generators to supply power to private residences. Citizens concerned about flooding should consider renting or purchasing a generator or a gasoline-powered trash pump to keep sump pumps working during a power outage.

9. Where do I vote?

Monona has two polling places. Voters in wards 1-5 vote at St. Stephen's Lutheran Church (5700 Pheasant Hill Road). Voters in wards 6-10 vote at the Monona Community Center (1011 Nichols Road). View a listing of polling places by street

10. How can I contact the City Council?

Monona has a mayor and six alderpersons who are elected at-large, which means that all alderpersons represent all Monona voters. You can email them individually or all at once by visiting the City Council page. Visit the City Council page

11. Where does the City post job openings?

All open positions are posted and applications accepted online. View current job openings

12. A light is out on my street. Who do I contact to get it fixed?

Monona's streetlights are maintained by Madison Gas & Electric. Problems can be reported directly to them online or by phone. Contact MG&E

13. How can I find information about a specific property in Monona?

The City of Monona's Geographic Information Systems (GIS) maps contain maps layered with great information for each property in Monona. Links to property assessment and tax information are also available.

14. Where can I launch my boat?

The City of Monona has 3 boat launches on Lake Monona at:  Lottes Park, Winnequah Trail, and Tonyawatha Trail.  Only the site at Lottes Park has a parking lot for vehicles and trailers. A boat launch permit (daily or seasonal) is required. Permits are available for purchase at each launch site, as well as at Monona's City Hall and Community Center, and at West Marine.  Seasonal launch permits are valid at all Dane County, City of Madison, and City of Monona launch sites, but permits purchased in Monona help to fund improvements to the launches in Monona, including new docks and dredging of landing areas.

15. How can I contact City staff?

The online staff directory allows you to search by name or department. Or, just call City Hall at 608-222-2525. Visit the staff directory

16. I received a letter from the Code Enforcement Officer. Who is this?

The City's Code Enforcement Officer is responsible for enforcing property maintenance standards per Chapter 342 of the Monona Code of Ordinances. These include standards on the parking and storage of vehicles, noxious weeds and lawn maintenance, accumulation of brush, yard waste or debris, and junk or garbage at the curb.

Read more...

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Monona Bus Transit FAQs

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1. Why is the Transit Commission considering the Madison Metro proposal and what process will it follow?

The Commission has a responsibility to give the proposal due consideration.  Its overall charge is to design and seek to continuously improve bus transit for all in Monona, regardless of who the operator is, within the budget we have, making recommendations to the City Council.

In short, as with any other service the City contracts, the Commission wants to offer high quality service but also get “the biggest possible bang for our buck” and that means always trying to offer service that works better for more residents and businesses.

But it’s not just about economics.  For those that want to take a deeper dive, a few other reports and datapoints may be helpful.    

• Monona’s Sustainability Plan (2015), calls for improvements to alternative transportation networks in Monona and to support increased use of alternative transport within the community.  These goals are based on a reduction of greenhouse gas emissions.  Increased alternative transportation also reduces automobile traffic.
• Through a survey completed in 2021 and anecdotally for years, the Transit Commission has heard from some in the community that they need or would like more transit, or want Monona to contract with Madison Metro, finding what is offered to be too expensive or too limited.
• In the City’s Diversity, Equity, Inclusion and Belonging (DEIB) Report, completed in 2022, there are two recommendations specific to expanding transit: 8) Make it a priority to secure public transit to serve affordable and senior housing developments, 9) Consider transit options that are alternatives to automobile ownership when reviewing housing development proposals.
• The Capital Area Regional Planning Commission (CARPC) 2050 Regional Development Framework highlights the importance of public transit and other alternatives to private vehicles as the Madison area is anticipated to grow by 200,000 more people by 2050.           

To collect more input from the community, the Transit Commission held three Public Information Meetings in late 2022, has accepted comments online and on paper, and is conducting a comprehensive survey.  The commission has also created these FAQ’s and has posted all relevant documents.  No decisions have been made.  After thorough and careful consideration, the Commission anticipates making a recommendation to the City Council for its consideration in late Spring.

2. Are the current routes, mapped by Madison Metro, a done deal? If not, why have they shown them on their map?

What is identified as the C3 route on a much circulated the Madison Metro map is NOT a done deal. The map was created by Madison Metro (i.e. Monona had no say in its drafting) and it is titled a Draft System Map.  That said, at the request of the Transit Commission and Mayor, Madison Metro has been asked to change the map so it is not misleading. 

3. First Student (Monona’s current Express and Lift provider) or Madison Metro can’t be the only bus options. Aren’t there other bus companies who could offer service?

Unfortunately, no.  Monona issued an RFP for the services approximately three years ago and received only two proposals.  Other service providers are not interested or would substantially increase the cost of transit in Monona.  Moreover, a consistent complaint from community members has been the lack of seamless service between any contracted provider Monona has and Madison Metro, including but not limited to the need to transfer. Securing another contract provider for Monona would not resolve this issue.

4. Can Monona just expand the service hours of Monona Express or Lift to serve those who need transport at different times or on weekends?

Expanding to the weekends or service hours is cost prohibitive for the City’s operating budget which is where this service must be budgeted.

5. Can Madison Metro just add stops on Broadway and Monona Drive and not offer service through Monona’s neighborhoods?

Monona has discussed this option with Madison Metro and while they are open to adjusting how the route runs through our neighborhoods, the proposal offered is a package deal; they will not just add stops to Monona Drive and Broadway.

The Commission fully understands that more stops on Broadway and Monona Drive are desired due to the increased density of housing and businesses.  But it may interest all to know that many of those who currently ride the Monona Express do not live on or near either thoroughfare. The reasons individuals choose bus ridership go beyond economics; based on national research, these reasons are personal necessity, mobility, transit ease, affordability, environmental impact, and comradery.          

6. Can Monona do a mix including what it has now? Run Express through Monona neighborhoods, run the Lift, and connect up to Madison Metro at various places? Even use Paratransit too?

For a variety of reasons, that is not possible.  First, it is cost prohibitive for Monona. Second, it would be more cumbersome and expensive for riders as Express, Lift, Metro and Metro Paratransit do not operate seamlessly or honor each other’s tickets (Monona honors Metro tickets but Madison does not honor Monona’s). Third, valuable time would be spent waiting for buses to connect up with each other at chosen stops.   While Monona has found Madison Metro open to working with us, it will not design their system around us.   

7. Can Madison Metro use a smaller bus to serve our residential neighborhoods?

No, not even if Monona bought one for them.  Madison Metro service offered to Monona is part of a system-wide redesign which requires flexibility; the need for Madison to utilize their fleet interchangeably across the system.   

8. Can Madison Metro use electric buses in Monona instead of diesel buses?

Eventually yes.  Metro has announced its commitment to be fully electric.  And the purchase of the electric buses has accelerated due to funding through the Infrastructure and Jobs Act.  The current fleet is hybrid or diesel.  The Transit Commission is in discussion with Metro to see if a hybrid bus is possible on Monona routes.   

9. Is Monona going to be locked into a long-term contract with Madison Metro or with our current provider - First Student - dependent on the decision Monona makes now?

We are in the second year of a five-year agreement with First Student.   The final year is 2026.  However, as with many City contracts, there is a six-month termination clause that can be exercised by either the City of Monona or First Student.  

Both the City of Monona and Madison Metro have indicated a preference for a shorter contract, likely two years, if Monona shifted to Metro service, which would not occur until January 2024. The intention is to treat it as a pilot and make adjustments as ridership dictates or suggests.

10. I’m concerned about safety. What training, safety protocols and records do Madison Metro and Monona Express and Lift (First Student) have in place?

All bus drivers in Wisconsin must have a commercial drivers license (CDL) and pass strict licensing requirements to ensure the safety of their driving. 

Madison Metro has a very detailed professional safety plan with three full-time, in-house transportation safety professionals overseeing their operations. The safety plan sets measurable targets which are compared to actual results every year (or more frequently as needed). Their safety record is very good. There were three injuries in regular service in 2021 and ten over the past three years, none which entailed pedestrians injured due to driver error. There were zero Paratransit injuries in 2021.  

First Student also has a very good safety record, the City wouldn’t have contracted with them if they didn’t.  The Commission has requested more details about their safety protocols and oversight and will report on them as soon as they are provided.       

11. Schedules can change or buses can be delayed. Under the current and proposed services, can I track the bus I need in real time?

Monona Express can sometimes be tracked in real time. While its owner, First Student, advertises this as a feature, current riders report that the App to do so is not very reliable; sometimes the bus doesn’t show up on the App at all.  If the bus isn’t showing up on the App, riders have to call First Student (in Mineral Point) to find out if the bus is even running.   

Riders can also track a single Madison Metro bus or multiple buses on multiple Metro routes in real time – through the Madison Metro web site or through numerous third-party Apps such as Google, Moovit, and Transit.

12. Under the current and proposed services, can I use a credit card to buy a pass or a ticket?

Riders can use a credit card to buy a Madison Metro pass online or at various service centers. Riders can also get a multi-ride pass for Monona Express at City Hall.  For either Madison Metro or Monona Express/Lift, individual fares on the bus must be paid in cash, using exact change.

13. How much do each of the bus services cost for adults, seniors and students?

MONONA EXPRESS & LIFT
	Single Ticket	Pass
Adult	$3.00/ride	20 tix:  $2.25/ride Annual pass:  $745*
Senior	$1.50/ride	20 tix:  $30
Student	$1.50/ride	20 tix:  $30 Annual pass for MGHS students:  $100
Lift	$1.00/ride
*Prorated passes available; for example, if an annual pass is purchased in February, Monona would charge for only 11 months
MADISON METRO & PARATRANSIT
	Single Ticket	Pass
Adult	$2.00/ride (good for 2 hours)	31 days:  $65 10 rides:  $17.25
Senior/Disabled	$1.00/ride	31 days:  $32.50 10 rides:  $10
Student	$1.25	31 days:  $165 10 rides:  $11.25
Paratransit	$3.25	6 rides:  $19.50

14. Does Monona Express, Lift or Madison Metro have a bus Pass Program for UW or other employers?

As reflected in the previous chart, Monona Express does have a reduced rate for students and seniors.  But it does not have a discounted Pass Program with area schools, hospitals and businesses; Monona is just too small.     

As reflected in the previous chart, Madison Metro has a reduced rate for students and seniors.  It also has a Pass Program with many area colleges, hospitals and businesses. For example, Edgewood students and faculty pay $10/semester for Madison Metro. UW employees pay only $48 for an annual unlimited pass.

15. I understand that Monona used to have Madison Metro servicing its transit needs, including stops in the neighborhoods. Why did the City switch to offering our own?

Monona contracted with Madison Metro through late 1987. The City stopped contracting with Metro because it became cost prohibitive.  Numerous inquiries regarding Madison Metro service returning to Monona have been made since that time; their offers heretofore have continued to be cost prohibitive.  

16. What is the current route of the Monona Express?

The Monona Express is a commuter bus service which runs between Monona and the Capitol Square/UW Hospital, Monday through Friday.  It loops downtown, through the UW campus and to all three hospitals, running from 6-9 AM and from 3-7 PM.

17. What routes are being proposed by Madison Metro to serve all or part of Monona?

There would be three routes servicing Monona.

Route G will run northbound and southbound on Monona Drive and eastbound and westbound on Broadway west of Monona Drive, every 30 minutes. At Park, it will connect with an express bus to the UW campus and at Rimrock Road, to an express bus to the Capitol Square.  This is a larger piece of the overall system redesign that Madison will implement starting in June 2023.

Route L will run northbound and southbound on Monona Drive, north of Pflaum Road and service points northward, including Milwaukee St. and North-east Madison. This is also part of the overall system redesign which Madison has scheduled to begin in June 2023.

Route C3 is proposed to circle through Monona every 60 minutes, clockwise down Stoughton Road, up through Monona, past City Hall/Library/Pool, and past the High School to head downtown.  Route C3 is still under discussion and may change.  The Transit Commission has developed a new Community Transit Survey to provide guidance for any changes and it will wait for data from that Survey before further discussion.   

18. Will it take longer to get downtown or to campus on Madison Metro than it does on Monona Express?

The C3 Route that Madison Metro has proposed is designed to circulate/complete its route once every hour, going downtown without the need to transfer. Once it leaves Monona, it will only stop if people are at bus stops enroute to downtown.  

The time needed when returning from downtown will increase approximately 15 minutes, dependent on the riders desired destination, due to the C3 Route currently being a one- way loop.  For example, if the rider lives near Dean and Monona Drive, they would currently be the first stop (on return) for the Monona Express but the last stop for Madison Metro.

19. How many transfers will be required by Monona Express or Madison Metro to get to some key spots around town?

The Monona Express is commuter-based, offered specifically for commuters who need a pick up in the morning (between 6-9 AM) and a drop back to Monona later in the day (between 4 -7 PM).  It works well for those who work on the Capital Square, at UW, or the three major hospitals, on a traditional 9-5 weekday schedule.  

Madison Metro has a wider service area and provides service seven days a week.   And with Metro’s more regional redesign, many transfer points have been eliminated.  

20. What is the current route, process for scheduling, and availability for Monona Lift?

Monona Lift does not have a set route but provides service on demand, from 8 AM to 3:15 PM weekdays only. It provides rides within ¾ mile of the route service area. Rides are scheduled by calling the afternoon before they are needed. For a map of the service area and more detail on Monona Lift: http://mymonona.com/292/Monona-Lift-Bus-Service-for-Seniors.

21. What is the process for scheduling rides on Madison Paratransit?

Madison Paratransit also does not have a set route but provides service on demand, with service available from 6AM to 9PM every day, including weekends.  Rides are scheduled the same way as the Lift; by calling the afternoon before.  The service area is the entire Madison Metro service area.   

22. I’ve heard that it is hard to get approved for Paratransit. How many seniors or others are denied access?

There is a process for being approved to use Paratransit, the door-to-door service, using smaller buses, offered by Madison Metro.  Madison Metro reported at the Senior Center Public Information Meeting that they have not denied a single applicant in the past three years.

More information on the application process is at: https://www.cityofmadison.com/metro/paratransit/paratransit eligibility

23. There is no approval process for the Monona Lift. What if I don’t have a condition that qualifies for Metro Paratransit but I still need bus service?

A goal of the Transit Commission, if we transition to Madison Metro and Paratransit, is to design the regular bus route that would not be onerous to people (not just seniors) who may not qualify for Paratransit but nevertheless would experience difficulty walking significant distances to a bus stop.   Madison Metro would have more frequent service without the need to schedule in advance, service anywhere across the metro area (many routes without a need to transfer), short walks to a bus stop, and safe and well-marked bus stops.  Madison Metro buses are also all accessible, equipped to accommodate medical devices used (e.g. a walker or wheelchair or oxygen), provide priority seating, and accommodate those who may be challenged with steps or balance.    

24. Do seniors or others have to take a physical to qualify for Madison Paratransit?

Paratransit does require the applicant to apply in person to make sure they are who they say they are, and to assess and confirm need. It will also send a driver to pick up the applicant and deliver them for the scheduled assessment.   But the assessment is not a medical test or physical; it is a discussion!

The application does not require a physical or anything written from your healthcare provider.  The application does ask for the names and contact information of two healthcare professionals with knowledge of the applicant.  If contacted, regulations including HIPAA prohibit Madison Metro and the professionals listed from discussing your mental or physical condition in detail.  

25. I depend on Monona Lift to get me around town. Where can Madison Paratransit take me?

Madison Paratransit service is available from 6AM to 9PM every day, including weekends.  It can take you anywhere in the Madison Metro area, including around Monona.

26. What will my transit options be if we switch to Madison Metro and I just need to go to the grocery store or some other service nearby?

If you use Paratransit, it will get you where you need to go.  If you are a regular Madison Metro Transit rider, you could use the bus to get to or close to many businesses and services in Monona (including the Senior Center); it depends on where you are going.

Other service providers who already provide service to Monona, including Dane County’s Group Access Service (GAS), RSVP, and the Transit Solutions Activity Bus (also offered by Dane County), will continue to be available for Monona.  In other words, there are other options available if you need to get somewhere directly that isn’t covered by Madison Metro.  You do not have to sit on a regular bus for an hour to get you where you need to go locally.  More detail on what each of these alternative providers offer can be found at: http://mymonona.com/292/Monona-Lift-Bus-Service-for-Seniors.

One service Monona currently offers, through a Dane County grant, coordinated through the Senior Center, may continue - free trips to East Towne Mall on the first Tuesday of the month and to Woodman’s East the second Tuesday of the month. If the demand is there, Monona sees no reason why Dane County wouldn’t continue to fund it.        

27. Does Madison Metro use big buses for Paratransit?

Madison Paratransit is a contracted service, much like Monona Lift.  Small, private companies (e.g. Badger Bus) with small buses and vans are contracted and contacted when a ride is requested.

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Monona Public Library - Internet & Computer Access

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1. Can children use your computers?

Children ages 13 and under may use the computers in the Children’s Room and in TEENeSCAPE. They may not use the computers in the main Computer Corral.

2. Can I print?

Yes, we offer both black-and-white and color printing. There is a $0.10 per page fee for black-and-white printing, and a $0.50 per page fee for color printing.

You may also print from flash drives.

3. Can I reserve a computer in advance?

Absolutely, call the Library at 608-222-6127 to schedule your session for the current day, the next day, or the following day. You may also create your own reservation online by logging onto MyPC. When you first log in select "Monona Public Library" from the "Site" menu.

4. Can I save files to a flash drive?

You may save files to a flash drive on most of the library’s computers. You may not save to a CD, as all CD-drives are disabled on library computers

5. Do you have time limits for computer use?

Yes, currently, patrons may have one 2 hour session on Monona Public Library computers each day. Additional time may be granted by library staff if no patrons are waiting to use a computer.

6. Do you offer help with computers or provide training with specific software?

Library staff can provide brief explanations or other assistance. However, due to staff and time constraints, we cannot provide substantial one-on-one training. The library does provide computer informational workshops periodically. Also, the Book a Librarian service will allow you to schedule time with the Library's Public Services Librarian for uninterrupted tutorials on various computer tasks.

7. How many computers are available for use by the public?

The Monona Public Library currently offers nine internet and word processing terminals. Six are located in the computer corral, next to the DVD and CD shelves. One is located in one of the study rooms. Two are located in TEENeSCAPE.

8. I want to listen to music or watch an online video. Do you have headphones I can borrow?

Yes, we have headphones available to check out for in-library use. Just ask at the main desk.

9. What programs and operating system are on your computers?

The library’s computers run Windows 7. All public computers have Mozilla Firefox, Google Chrome, Microsoft Internet Explorer, Microsoft Word, Microsoft Excel, and Adobe Reader available to use.

10. Who can use the library’s computers?

Anyone with a library card from an SCLS member library may use Monona Public Library’s computers. You will log onto the computers by entering the barcode on the back of your library card and your PIN. Visitors to the library from outside the SCLS service area may obtain a temporary internet pass upon presenting identification.

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Municipal Court - Trial Facts

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1. Are trials recorded?

Trials are recorded by audio tape. It is therefore important to speak up and make sure that all responses are spoken.

2. Do I have to have an attorney?

No, you can represent yourself. Many people do so in municipal court. If you have an attorney, you must hire and pay for the attorney yourself.

3. How can I subpoena witnesses?

You may obtain subpoenas from the clerk of Municipal Court. You will have to personally serve the subpoenas on the witnesses. Allow at least two weeks before the trial to obtain and serve the subpoenas. There is no charge for obtaining subpoenas, but if you lose at trial you may be required to pay witness fees of $5 per witness plus their mileage at the current IRS mileage rate. The court clerk may be reached at 608-222-0463.

4. How can I use other types of evidence?

If you have charts, photographs, maps, diagrams, or other exhibits, they must be identified for inclusion in the record. It is helpful if you have enough copies to provide a copy to the city attorney and the court. The court must follow the rules of evidence and most written statements are not admissible unless they meet one of the hearsay exceptions. If you need testimony from individuals, it is best to have those individuals in court to testify.

5. How long will a trial take?

Most municipal court trials take between a half hour and 1.5 hours.

6. If I lose at trial, will I be able to appeal?

Yes, either party can appeal the decision of the municipal court. You will be given a notice of your appeal rights if you are found guilty.

7. If I lose at trial, will I have to pay more than the amount on my ticket?

There are no special court costs or charges for taking a case to trial, but if you are found guilty the court may fine you more than the amount on your citation.

8. What happens if I change my mind before the trial and decide that I want to settle my case?

Call the assistant city attorney handling your case as early as possible and see if they will agree to settle the case with you. The City Attorney’s Office may be reached by calling 608-221-0079.

9. What is the order of procedure at trial?

The city will present their case first. After each witness you will have an opportunity to cross examine the witness. The city may ask additional questions when you are done (re-direct) and then you would have the opportunity to cross examine the witness on any new information that has come up.

After the city has presented all of its evidence, they will rest their case. It is then your opportunity to present your case. You may call witnesses, including yourself, to testify. Your witnesses will be subject to cross examination by the city. When you are done presenting evidence, the court will give each party the opportunity to present a closing argument (the city will go first, then rebuttal by the defendant, and the city may make a final comment (the party with the burden of proof always goes last).

After all evidence has been presented and closing arguments made, the trial is over. The court may then make an oral decision from the bench or may issue a written decision.

10. What will happen at trial?

The city will present its case first. They will call witnesses and introduce evidence. After each witness, you will have an opportunity to cross examine the witness. This means you can ask questions of the witness. It does not mean that you can argue with the witness or make statements. You will have an opportunity to testify later.

11. Who has the burden of proof at a trial?

The burden of proof is on the city. They have to prove the charge by evidence that is clear, satisfactory, and convincing.

12. Who will be present at a trial?

If your case goes to trial, the city will be represented by an assistant city attorney (who will be the prosecutor). You may appear on your own behalf or you may hire an attorney to assist you. Anyone who is needed to provide evidence in the case also needs to be present. Written statements are almost never acceptable as testimony. You should verify in writing with the City Attorney’s Office if you want to find out what witnesses they plan to call. If you need witnesses present in court you can subpoena them to make sure that they will be present.

13. Will I be sworn in?

Anyone who testifies in court will be sworn in by the court.

It is helpful if you think about your case ahead of time and make of list of questions you would like to ask witnesses. The judge will have no information about your case except what is heard at trial. Do not assume that the court has read the police report - it has not. You may be able to obtain a copy of the police report by contacting the Police Department.

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Outdoor Pool - Cabana Rental

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1. How far in advance do I have to book?

The earlier you reserve your spot, the better. We want all of our rentals to get their first choice.

2. If I make an advance reservation and have to change, cancel or adjust my reservation what

Call our Office at 608.222.4167

3. Is there a penalty if we cancel or don’t show?

We request that you cancel at least two weeks in advance to allow other rentals. Rental cancellations made at least 2 weeks prior we be refunded rentals fees minus a $10 processing fee.

4. What should I base the number of people on?

The number guests receiving the hot dog/vegie dog, chip & drink meal

5. What if I have more people in my rental than I did when I made my reservation?

You must notify us at least 2 weeks prior to your event to ensure proper food counts.

6. Is there substitutes on food packages?

Yes, hotdogs can be substituted out for a veggie dogs. No other substitutions allowed

7. Do you have space to store our party’s food?

We have space to store 1 cake option in our concession stand.

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Outdoor Pool - Private Pool Rentals

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1. Do I have to be an City of Monona resident to rent the Outdoor Pool?

No, however, there is a higher fee for non-residents.

2. What qualifies me as an City of Monona resident?

You must live within the boundaries of the City of Monona.

3. How far in advance do I have to book?

The earlier you reserve your spot, the better. We want all of our rentals to get their first choice.

4. If I make an advance reservation and have to change, cancel or adjust my reservation what

Call our Office at 608.222.4167

5. Is there a penalty if we cancel or don’t show?

We request that you cancel at least two weeks in advance to allow other rentals. Rental cancellations made at least 2 weeks prior we be refunded rentals fees minus a $10 processing fee.

6. I am a Season Pass Member do I still pay the Rental Rate?

Yes. There is no discount given for season pass members for pool rentals.

7. What should I base the number of people on?

The number of people is based on the number of people in your rental regardless of whether or not they are getting in the pool. Each person attending must count for 1 admission. Children 1 and do not count towards the final total.

8. What if I have more people in my Rental than I did when I made my reservation?

You must notify us at least 2 weeks prior to your event of a guaranteed maximum number. The number of lifeguards is based on the guaranteed number and therefore, this is extremely important. We will not be able to accommodate extra people in your rental the day of the event

9. Can I bring food/drinks into the facility?

Yes, you can bring food into the facility. There is absolutely no alcohol anywhere inside the pool area. No glass containers on the pool grounds.

10. Do you have space to store our party’s food?

We have space to store 1 cake option in our concession stand

11. Where and when will we eat?

There is a designated dining area located at our outdoor concession stand. Food on pool deck is not allowed. You can eat any time during your 2-hour rental.

12. Can we add decorations to the area?

Yes, decorations are allowed. Renters may enter the facility 30 minutes prior to their designated rental time to decorate. All decorations must be removed 15 minutes after designated party time.

13. Can we remove the tables and chairs on the deck?

No. All furniture remains on the deck.

14. Are alcoholic beverages or smoking allowed at your facility?

No, alcoholic beverages and smoking are not allowed.

15. What forms of payment do you accept?

We accept checks, cash or credit cards (Visa, MasterCard & American Express).

16. Who should the check be made payable to?

Please make all checks payable to Monona Parks & Recreation.

17. When do I make payment?

Full payment is due at the time of the reservation.

18. What if my maximum number increases?

If the final count increases from what your original reservation stated, then you must pay the additional amount at the time you notify us of the increase.

19. My check is made out for more than the number of people in attendance. Do I get a refund?

No. All check payments are final and refunds will not be issued for any reason against the check’s total.

20. Can Private Rentals come at any time?

No. Rentals of the pools only occur after the facility has closed to the public. Rentals can occur Friday, Saturday & Sunday from 7:00 – 9:00 pm

21. Will lifeguards be on duty?

Yes. The number of lifeguards on duty is based on the number of people in your rental as well as the design features of each pool.

22. What do we do when we arrive?

The renter should check in at the facility’s Front Desk. Party guest will enter through the concession stand entrance gate.

23. What do I have access to in the facility?

Pool rental fees include the rented pool as well as ancillary service areas such as locker rooms, and concession for a 2 hour time period.

24. Who is responsible for cleaning after my rental?

The renters are responsible for leaving the area in the same clean manner in which they found it. Failure to do so may result in additional charges.

25. What happens to my reservation if there is inclement weather?

In the event of inclement weather, you can change your reservation date (limit of twice) or will be issued a refund if no additional rental dates are available.

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Park Shelter

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1. What are the addresses of shelters available for rent?

Ahuska Park Shelter – 400 East Broadway

Fireman’s Park Shelter – 4800 Winnequah Road (corner of Winnequah Rd. & Progressive Ave.)

Oneida Park Shelter – 1305 Neponset Trail (corner of Neponset Tr. & Tecumseh Ave.)

Schaefer Shelter – 1011 Nichols Road (north of the Monona Community Center)

Winnequah Dream Park Shelter – 5301 Healy Lane

Winnequah Park Gazebo – 1012 Nichols Road (across from the swimming pool)

Schluter Park Gazebo - 4511 Winnequah Road (across from Monona Bait & Ice Cream)

2. What are the park hours?

All Monona City parks are open from sunrise to 10:00pm

3. What is the earliest date I can reserve a shelter?

Monona Parks and Recreation begins accepting shelter reservations on the first working day of January for Monona residents, and the first working day of February for non-residents.

4. Is there a way to find out if an event is already scheduled at a park I’m interested in?

Yes! This can be done a few ways:

Call (222-4167) or come in person to the Monona Community Center during business hours (M-F 8:30am-4:30pm)

Contact us by email: mrcdirector@ci.monona.wi.us

View availability online HERE

5. Online it says there is a reservation for 10am-2pm at the park I am interested in. Can I reserve the shelter before or after?

No. Unfortunately, due to staffing constraints we can only clean a shelter once a day. Because of this we limit shelters to one reservation per day.

6. Can I put a temporary hold on a shelter without payment?

No, all shelter reservations must be paid in full at the time of reservation.

7. How do I make a shelter Reservation?

Reservations for a shelter may be made 3 ways:

By calling the Monona Parks & Recreation Department at 222-4167

In person at the Monona Community Center, 1011 Nichols Road

Online by clicking HERE

8. Who should we call if there are problems?

If there are issues on the day of your rental, please call Monona Police at 222-0463. Please bring your copy of the Permit with you to the park to verify your reservation.

9. Do I need a key?

Our parks are public parks so no keys are needed to open doors into the shelters or for the restrooms. Keys may be checked out for the kitchens at the Ahuska Park Shelter and Fireman’s Park Shelter. Renters are responsible for picking up the keys, when needed, at the Parks & Recreation Office before your event (Monday-Friday between 8:30am-4:30pm) and must be returned promptly afterwards.

10. Can we use the entire park?

Your shelter reservation gives you exclusive use of the shelter building ONLY. You and your guests are welcome to use the area around the facility, but there may be other park users on site as well. Exclusive use of the ball diamonds, tennis courts, and playground equipment is NOT included with a shelter reservation.

11. What about the picnic tables?

Please refrain from moving the tables under the shelters any more than necessary. If you do move them, please replace them when your event is finished. If you need more tables than the number normally at the shelter, you can rent additional tables by calling the Parks & Rec office at least one week prior to your event.

12. Can we serve alcohol to our guests?

Alcohol consumption is allowed in the parks, but please note the following:

Glass containers should not be taken into the parks.

The shelter renter is responsible for all alcohol-related issues that arise from the event.

Minors MAY NOT be served at any time.

No money can change hands in exchange for alcoholic beverages. If alcohol is sold in city parks, an alcoholic beverage license is required.

13. Can we have a charcoal grill/campfire?

You are allowed to bring portable grills into the parks, however you must make certain that they and their contents are completely removed at the conclusion of your event. Please do not dump charcoal on the ground! Campfires are not allowed in the park.

14. What about Amplified Sound in the parks?

The use of amplified sound devices is only allowed between the hours of 10:00am to 8:00pm when an Amplified Sound Permit has been obtained. This permit needs to be approved two weeks prior to the event. Contact the Parks & Recreation Dept. to obtain this $50 permit.

15. What about a Temporary Structure?

Any structure such as tents, trailers, dunk tanks, inflatable play equipment, personal & promotional equipment, and other structures must have a Temporary Structure Permit. This permit needs to be approved two weeks prior to the event. Contact the Parks & Recreation Dept. to obtain this $75 permit.

16. What do I do with my garbage?

Please gather all of the trash and recyclables from your event and dispose them in the trash containers provided at each location. There are extra garbage bags in the bottom of the trash/recycling bins if you need them during your event.

17. Where should we park?

Please park only in the designated parking lot and on streets surrounding the parks. Do not park on the grassy areas. No vehicles are allowed on park property at any time. Loading & unloading of a vehicle must be from the parking lot or street only.

18. If I rent one of the kitchens what do I need to clean before leaving?

A Kitchen Cleaning Check-list will be located in the kitchen and needs to be satisfactorily completed.

19. Are there any restrictions on decorating the shelter for my event?

Patrons are allowed to decorate, although we do ask that you completely clean up the area before leaving. Please note that water balloons, glitter, and confetti are not allowed at park shelters.

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Parks & Recreation

Show All Answers

1. Can I rent a park shelter?

Monona has six shelters which are available for seasonal rental for your picnics and parties. More information...

2. Where is the pool and when is it open?

The Monona Community Pool is open every day (weather permitting) from early June through late August. The pool is located at 1013 Nichols Road, next to the Community Center and across the street from the Library. From Monona Drive, turn west onto Nichols Road. More information...

3. How can I sign up for a recreation program?

The Monona Parks & Recreation department offers program for all ages. You can register online, by phone, or in person at the Monona Community Center. Read more...

4. Where can I ice skate in Monona?

The Winnequah Park Lagoon is open for ice skating (weather permitting). A warming house with skate rentals and concessions is also available. Read more...

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Paying Your Property Taxes

Show All Answers

1. When will I receive my property tax bill?

Wisconsin taxing districts (municipalities, schools, counties, etc.) set their budgets in the fall, usually November. After each district has set its levy for the next year, property taxes are calculated and bills are prepared. This means bills are usually received by taxpayers in mid-December.

2. When are my property taxes due?

Because of the deductability of property tax on federal income taxes, many property owners pay all of the bill by December 31. However, all that is required is that the first installment be paid by January 31. For those who choose to pay in two installments, the second installment is due by July 31, and a statement for the installment is mailed in May.

3. Can I pay my taxes in person?

If paying your taxes before January 31, you may pay in person at Monona City Hall, 5211 Schluter Road. City Hall is open Monday-Friday, 8:00 am-5:00 pm. For your convenience, there is also a secure, drive-up drop box located in the parking lot at City Hall (next to the flagpoles). If you enclose a self-addressed, stamped envelope with your payment, we will mail a receipt to you. Or, if you include your email address, we can email you a receipt.  If paying your taxes after January 31, you must pay at the Dane County Treasurer’s Office, located in the City/County Building in Madison.

4. Can I mail my payment?

Yes, can you send a check or money order in the mail to: Monona City Hall, 5211 Schluter Rd., Monona, WI 53716. Please do not send cash in the mail. If you’d like a receipt for your payment, please include  a self-addressed, stamped envelope or include a note with your email address. Any payments made after January 31, must be sent to the Dane County Treasurer at P.O. Box 1299, Madison, WI 53701-1299.

5. Can I pay by credit card?

You can pay by credit card online or by phone only. Credit card payments cannot be accepted at City Hall. To pay by credit card, go to www.officialpayments.com or call 1-800-272-9829. Please note that an additional fee (calculated as a percentage of your payment) is charged for paying by credit card.

6. Can I drop off my payment after regular business hours?

Yes. A drive-up drop box is available 24/7 and located in the parking lot at City Hall. The box is locked and secured and emptied multiple times each day. Payments dropped in the drop box will be stamped as paid on the next regular business morning. In addition, all payments dropped in the box or slot by midnight on December 31 will be marked as paid in 2022.

7. How can I get a receipt?

If paying in person, please bring your entire bill. The top portion will stamped "paid" and returned as your receipt. If dropping your payment in the drive-up drop box or paying by mail, include a self-addressed, stamped envelope or an email address, and we will send you a receipt.  Once Dane County has updated their records (usually within a month of payment), electronic receipts can be downloaded from the Dane County Treasurer at Access Dane.

8. Who should my check be made payable to?

If paying before January 31, make your check payable to "City of Monona." Payments made after Janaury 31 should be made payable to "Dane County Treasurer."

9. Can I send my escrow check?

Yes. Please be sure that the escrow check is endorsed by all parties named on it.

10. What if my tax is less than the amount of my escrow check?

If your escrow check was written for more than your tax amount, the City of Monona will issue you a refund. Please allow 10 days for the City to process your refund check.

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Senior Center

Show All Answers

1. What are Senior Center hours?

Monday to Friday 8:30 a.m. to 4:30 p.m.

2. Do you need to be a Monona resident to participate at the Monona Senior Center?

No, you do not need to be a Monona resident to participate. Residents from anywhere are welcome.

3. How old do you have to be to participate in programs at the Senior Center?

50 years young

4. Do you have to be a member to participate?

No you do not.

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Voter I.D.

Show All Answers

1. My driver's license doesn't show my current address? Can I still use it as my photo I.D.?

Yes. You can use a driver's license with a non-current address as long as the license is current or didn't expire before the last November election (November, 2012). Election officials will only be looking at the type of .ID. presented, the name and photograph on the I.D., and the expiration date of the I.D.

2. My photo I.D. is expired. Can I still use it?

You can use a Wisconsin driver's license, a Wisconsin Department of Transportation-issued photo I.D. card, a U.S. passport, or a military I.D. card, as long they didn't expire before the last November election (November 2012).

3. I want to vote absentee. How do I show I.D.?

If you are requesting that an absentee ballot be mailed to you, you must include a photocopy or picture of your acceptable form of photo I.D. with your absentee ballot request form.

If you are voting in-person absentee at City Hall prior to election day, you must present your photo I.D. when you vote.

4. My child is a college student. Can she use her student i.d. as a voter I.D.?

Your child can use her student I.D., as long as it's current, issued by a Wisconsin accredited university or college, includes the issuance date and expiration date within 2 years of issuance, and contains her signature. In addition, she must provide proof that she is currently enrolled.

5. I won't have time to get an I.D. before the election. Can I still vote?

If you don't have an acceptable form of I.D., you will be allowed to vote as a provisional voter. You must then provide your voter I.D. to the City Clerk by 5:00 p.m. on the Friday after election day in order for your ballot to be counted. If you don't provide your I.D., your provisional ballot will not be counted.

6. Do I need a photo I.D. to register to vote?

No, you do not need a photo I.D. to register. However, you do need to show a proof of residence document which includes your name and current residential address. A proof of residence document can be a current driver's license or state I.D. You will need a photo I.D. in order to vote.